As part of our new series on increasing patient satisfaction, we wanted to touch on the ways in which your MyProViewer can assist with relationship building between you and your patients.
Last month, we talked about how MyProViewer can improve your image and that of your practice when a patient walks in for the first time. First impressions are very important, especially if you can start off with high satisfaction from a new patient.
It’s always more cost effective to keep patients than to acquire new ones (although it’s important to do both). That’s why we’re here to talk about how to cultivate relationships with your new and existing patients for increased patient satisfaction.
Rapport
You should be aware that people generally buy products and services from people, not businesses. This holds true for your practice as well.
Don’t believe it? When was the last time you stuck with lawyers or accountants who you just didn’t like, regardless of how good they were at their jobs?
A good rapport with your patients will make an amazing difference in patient retention! Nobody wants to be treated like a number, an imposition, or a dollar sign. If you and your staff are welcoming and trustworthy, your patients will be more apt to come back.
How MyProViewer Can Help
Here’s where MyProViewer comes in handy. Even before patients head on back to get their teeth cleaned or undergo a procedure, you have the chance to share personal information about your team or yourself through custom text, pictures, and videos!
Your MyProViewer comes with powerful Content Wizards that allow you to make professional content very quickly (as we discussed last week). There’s nothing like frequently updated and personal content on MyProViewer to make patients feel more comfortable and welcome.
Best of all, you’re able to customize just how much you want to share. If you don’t want to talk about your family, you don’t have to! If you want to share the picture of your kid at Christmas time with two front teeth missing, you can!
And that’s what MyProViewer is all about. When your patients feel that they know and like you and your staff, that sticks in their minds. If they ever think about changing dentists, they’ll remember how good they felt at your practice.
Do you have any questions about the best way to use MyProViewer? Contact us today, or tune in next week for a blog post with the answers!
The MyProViewer Team
It’s What Your Waiting Room Is Waiting For!
